Privacy Policy
CatchCall (“we,” “us”) provides an AI-assisted front desk service for small businesses. This policy explains what information we collect and how we use it. This is a short v1 policy for an SMB marketing site and service; it is not legal advice.
Information we collect
- Contact details you send us (name, business name, phone, email, message) via email, phone, or forms.
- Business account access you grant for service delivery (for example Google Business Profile) and related review or listing content.
- Operational data needed to run the desk: call/missed-call signals, message drafts, appointment reminder lists you provide, and your approved scripts.
- Website basics such as standard server logs (IP, browser, pages visited) if our host records them.
How we use information
- To respond to quotes and support requests.
- To deliver CatchCall services (review replies, missed-call texts, booking reminders).
- To improve scripts, quality, and reliability of the service.
- To send service-related notices (billing, outages, important changes).
Sharing
We do not sell your personal information. We may use trusted processors (email hosting, SMS providers, cloud tools) solely to operate the service. We may disclose information if required by law.
Your content
You own your business content and customer communications. Draft replies we create for you are for your use. You decide what gets published or sent.
Retention & security
We keep account and operational records as long as needed to provide the service and meet legal or billing requirements. We use reasonable administrative and technical safeguards; no method of transmission is 100% secure.
Your choices
Email hello@catchcallus.com to update your details, request deletion of marketing contacts, or ask questions about data we hold for your account. Some records may be retained where required for contracts or law.
Children
CatchCall is a business service and is not directed at children under 13.
Changes
We may update this page. The “Last updated” date will change when we do. Continued use of the site or service after updates means you accept the revised policy.